HachiGuard

Terms of service

Acest document este disponibil în engleză și în greacă.

Last updated: 11 November 2026

1. Who we are

HachiGuard is a service of INWEBPRO Single Member Ltd (INWEBPRO ΜΟΝ. Ε.Π.Ε.), Ir. Polytechniou 73A, 124 62 Chaidari, Greece, VAT number EL997778410 ("we"). The service is offered to businesses only.

2. The service

HachiGuard monitors selected files and administrator records of your website through a small sensor installed in your hosting account. It compares changes with a stored clean baseline, alerts you by email, provides a daily report and, where enabled, restores payment and checkout files to their last accepted version.

3. What the service is not

HachiGuard is a monitoring and alerting tool. It does not replace a firewall, antivirus software, software updates, backups, PCI DSS compliance or a security audit. It reduces the time a harmful change stays unnoticed; it cannot guarantee that an attack will be prevented or detected.

4. Your responsibilities

  • You confirm that you are entitled to install the sensor on the website and hosting account.
  • You keep the sensor and its scheduled task in place and tell us about planned changes to payment files where possible.
  • You keep your contact email up to date, since alerts are sent there.
  • You remain responsible for the security, updates and backups of your website.

5. Automatic restore

When automatic restore is enabled, the sensor may overwrite a payment or checkout file with its last accepted version. The replaced file is kept in the sensor's quarantine folder. You can disable automatic restore at any time by contacting us.

6. Fees and term

Fees are per website, billed monthly or yearly in advance, exclusive of VAT. You may cancel at any time with effect from the end of the paid period. We may suspend the service if an invoice remains unpaid.

7. Availability

We aim for continuous operation but do not promise uninterrupted service. Maintenance or outages of our servers pause the checks; they do not affect the operation of your website.

8. Liability

To the extent permitted by law, our total liability for any claim relating to the service is limited to the fees you paid for the service in the twelve months before the claim. We are not liable for loss of profit, loss of data, chargebacks, fines or indirect damage. Nothing in these terms limits liability that cannot be limited by law.

9. Data protection

Our processing of personal data is described in the Privacy policy. Where we process personal data on your behalf, we act as your processor and will sign a data processing agreement on request.

10. Law and jurisdiction

These terms are governed by Greek law. The courts of Athens, Greece have jurisdiction.

11. Contact

info@hachiguard.com · +30 210 6001670