Frequently asked questions
Answers about speed, privacy, automatic restore, platforms and what HachiGuard does and does not replace.
Will it slow down my store?
No. The sensor runs from your hosting scheduler, not when customers open a page. Nothing is added to your pages and no script loads in your visitors' browsers.
Does HachiGuard see card numbers or customer data?
No. The sensor sends fingerprints of files and of administrator records. Orders, customers and card numbers are never read or sent. The content of a watched code file is sent only when that file changes, so we can analyse it.
What happens if an intruder deletes the sensor?
The sensor checks in on a fixed schedule. If check-ins stop, you and our team are notified. The rules and the clean copies are kept on our servers, so they cannot be altered from your site.
What exactly is restored automatically?
Only payment and checkout files, and only when a change points to a payment domain we do not recognise. The changed version is kept as evidence. Everything else is reported, not changed. You can switch automatic restore off.
My developer works on the checkout. Will their changes be undone?
Normal changes are accepted and listed in your report. Only a change that sends payments to an unknown domain is restored. If we flag something your developer did on purpose, you accept it with one click on the report page.
Does it replace my firewall, antivirus or PCI scan?
No. A firewall blocks traffic, antivirus looks for known malware, and a PCI ASV scan checks your server from outside. HachiGuard watches for changes inside your store's own files and accounts, which those tools are not built to watch. Use them together.
Which platforms and hosting does it support?
OpenCart and WordPress with WooCommerce have full protection. Joomla, PrestaShop and other PHP sites have core protection. It works on cPanel, Plesk and similar hosting, with PHP 7.2 or newer and a scheduler.
I have more than one application on my domain. Do I pay for each?
No. One subscription covers the domain. If the same domain also runs, for example, a blog in WordPress, a shop in OpenCart or a billing system in a subfolder, the sensor finds them on its own and guards each one, up to five applications per domain. A separate domain needs its own subscription.
How do I start, and how do I cancel?
Send us your site address and the plan you want. We create your installation kit, or install it for you. Billing is monthly or yearly. To cancel, tell us and remove the folder and the scheduled task.
Who is behind HachiGuard?
HachiGuard is made and operated by INWEBPRO, a hosting and web development company in Greece: 16 years as a company, with 200+ websites and 100+ online stores supported.
Why "Hachi"?
Hachi is our Akita. The breed is known for loyalty and for guarding its home, which is what we want this service to do for your store.
Put a guard on your checkout before the busy season
Activation takes one day. Every plan includes every feature.